GENERAL TERMS AND CONDITIONS

Appendix 1

Standard form for exercising the right of withdrawal from the contract:

(filled out and submitted only if you wish to withdraw from the contract)

• To (the name of the trader, address, and email address to be filled out by the trader):

• I hereby notify that I/we* withdraw from the contract concluded by me/us* for the purchase of the following goods*/for the provision of the following service*:

• Ordered on*/received on*:

• Name of the consumer(s):

• Address of the consumer(s):

• Signature of the consumer(s) (only if this form is on paper):

• Date:

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*The unnecessary part is crossed out.

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Appendix 2

Information regarding the exercise of the right of withdrawal from the contract

Standard instructions for withdrawal:

I. Right of withdrawal from distance contracts or off-premises contracts.

II. You have the right to withdraw from this contract without specifying any reasons within 14 days.

III. The withdrawal period is 14 days starting from the date (fill in the date according to the types of contracts listed in point 1, items "a", "b", "c", "d" of the Instructions for filling in).

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract with an unequivocal statement (e.g., a letter sent by post or by email). You may use the attached standard withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the withdrawal period has expired.

IV. Effect of withdrawal.

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your chosen method of delivery, which is different from the least expensive standard delivery method offered by us), without undue delay and in any case no later than 14 days from the date we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same payment method you used for the initial transaction, and in any case, this reimbursement will not incur any costs for you. (For a sale contract where you have not offered to collect the goods in case of withdrawal, the text specified in point 4 of the Instructions for filling in is added).

In cases where the consumer has received goods in connection with the contract (the corresponding text may be added according to point 5, items "a", "b", or "c" of the Instructions for filling in).

For contracts for the provision of services or the delivery of water, gas, electricity, where they are not sold in a limited volume or specified quantity, or for district heating (add the text specified in point 6 of the Instructions for filling in).

Instructions for filling in:

1. Fill in one of the following texts in quotation marks:

a) For contracts for services or the delivery of water, gas, or electricity, where they are not sold in a limited volume or specified quantity, for district heating, or for digital content not delivered on a tangible medium: "the date the contract was concluded.";

b) For a sales contract: "the date you or a third party, other than the carrier and indicated by you, took possession of the goods.";

c) For a contract where the consumer orders multiple goods in a single order, delivered separately: "the date you or a third party, other than the carrier and indicated by you, took possession of the last item.";

d) For a contract involving the delivery of goods consisting of multiple batches or parts: "the date you or a third party, other than the carrier and indicated by you, took possession of the last batch or part.";

e) For a contract involving regular deliveries of goods over a specific period of time: "the date you or a third party, other than the carrier and indicated by you, took possession of the first item."

2. (Amended - Official Gazette, No. 20 of 2022, effective from 28.05.2022) Fill in your name, address, phone number, and email address.

3. If you allow the consumer to fill in and submit their withdrawal information electronically on your website, fill in the following:

"You may also fill in and submit the standard withdrawal form or another unequivocal withdrawal statement electronically on our website (add the website address). If you use this option, we will immediately send you an acknowledgment of receipt of the withdrawal on a durable medium (e.g., by email)."

4. In a sales contract where you have not offered to collect the goods in case of withdrawal, fill in the following:

"We have the right to delay the reimbursement of payments until we receive the goods back or until you provide evidence that you have sent the goods back, whichever comes first."

5. If the consumer has received goods in connection with the contract:

(a) Add either:

• "We will collect the goods," or

• "We expect you to send or return the goods to us or to... (add the name and geographical address, where applicable, of the person authorized by you to receive the goods) without undue delay and in any case no later than 14 days after the day you informed us of your withdrawal from this contract. The period is considered met if you send the goods back before the 14-day period expires."

(b) Add:

• "We will bear the costs of returning the goods."

• "You must bear the direct costs of returning the goods."

• If, in a distance contract, you do not offer to bear the costs of returning the goods, and due to the nature of the goods, they cannot be returned by post in the usual manner: "You will need to bear the direct costs of returning the goods ______ BGN (add the amount).", or, if the return costs cannot be calculated in advance within reasonable limits: "You must bear the direct costs of returning the goods. The costs are expected not to exceed approximately ______ BGN (add the amount).", or

• If, in an off-premises contract, the nature of the goods does not allow them to be returned by post in the usual manner and they were delivered to the consumer's home when the contract was concluded: "We will collect the goods at our expense," and

(c) Add: "You are solely responsible for any reduction in the value of the goods resulting from their handling, other than what is necessary to establish their nature, characteristics, and proper functioning."

6. For contracts for the provision of services or the delivery of water, gas, electricity, where they are not sold in a limited volume or specified quantity, or for district heating, add the following:

"If you requested the provision of services or delivery of water/gas/electricity/district heating (cross out the unnecessary) to begin during the withdrawal period, you will pay us an amount proportional to the services provided up to the point you notified us that you are exercising your right of withdrawal from this contract, in relation to the total amount under the contract."

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V. INFORMATION ABOUT CARD PAYMENTS AND PAYMENT METHODS

“Dă Seint 54” Ltd offers various payment options to ensure convenience and security for its customers.

1. Payment by bank card

We accept payments with VISA, MasterCard, and other types of cards through the certified payment system BORIKA. All payments are processed securely and in accordance with international data protection standards.

Currency of payment: Payments are only made in Bulgarian leva (BGN). If your card is in a different currency, the amount will be automatically converted at the exchange rate of the Bulgarian National Bank (BNB) on the transaction date.